Terms & Conditions

Terms and Conditions:

Unless otherwise specifically agreed in writing, the terms and conditions contained in the Customer Charter and Delivery Policy below shall apply to any purchase/order placed by the customer. In the event of any inconsistency between these terms and conditions and any other printed or written document passing between the parties (including without limitation the Customer's Sales/Purchase Order) the terms and conditions in the Customer Charter and Delivery Policy prevail.


No variation of the terms and conditions of the Customer Charter and Delivery Policy shall be applicable to any such purchase/order unless expressly accepted in writing by Florastem.com.


Our Customer Charter

What we guarantee to you as a customer. Product freshness, delivery and return arrangements.


1) We cannot guarantee the delivery on a specified time due to the logistics involved. Deliveries will be done according any time, no time commitment possible. Orders placed for Cakes will be deliver after 9.00 AM, since the cakes have to be procured fresh from the bakery and delivered. The Time of delivery is not guaranteed.

2) Complains for delivery timing will not be accepted and refund for the same will not be provided.

3) All complains should be logged within 10 hours of delivery. You can make complain by phone at our customer care number, also it is mandatory to send email stating complain in details. Customer care is available in 24 Hrs.  IST ( Mon-Sat) including major holidays. Please send your complain along with pictures of defective items/products to our email address.

4) Product delivered may not be exactly the same as those shown on the website. We make all possible efforts to deliver the similar arrangement but because of seasonal and location constraints, we may need to substitute some flowers, color of flowers, container, basket and flavors of cake .

6) Cake Shape , Flowers Style / Decoration , Baskets , Trays, Wrapping shown on website are indicative only actual shipment may not contain / vary in shape / color , wrapping or decoration. Products seen may vary from original flowers in terms of availability.

7) In any conversation customers using Foul Language / Abusive Language / Bad Words will not be tolerated. We will end up such conversation immediately and no further conversation will be done. We may also take legal action against the person for threatening our staff / people.

8) Order booked with Early Morning & Fix Time Delivery are available in some cities. In case we are not able to deliver your order in specified time, we will refund any extra delivery charges paid by you. Please note you will be still charged for products and order contents.

9) Order delivery within major cities will be made on the same day if order placed before 8.00 am in morning. Deliveries to major metropolitan cities will be done on the same day if the order is placed before 4.00 pm IST. If the order is placed after 4.00 pm IST we will try to deliver your order on the same day , and if we are unable to deliver on the same day, the same would be delivered on the next day.

10) Orders for delivery in remote cities / small cities are accepted one day (24hrs) in advance. Delivery timing are not fixed for this cities, deliveries will be done any time during the day upto night.

11) Order Deliveries are only possible in city limits or our serviceable area, we may ask for extra additional charges if delivery location are far from our serviceable area. We may cancel order if delivery location is not in our serviceable area .

12) Order received after 8pm IST or late night will be confirmed next day in morning after 10.00 am IST.

13) Order will be shown as Delivered when receiver is not available at address, premises closed, receiver phone no. is wrong number, receiver not reachable over phone, receiver not taking our phone, Receiver refuse to accept the order delivery.

14) We may call receiver before delivery.

15) It is our mandatory process to call receiver for Mid Night Orders Delivery, No surprise possible in Mid Night Delivery

16) We reserve the right to cancel any order any time without any prior notice.

17) Due to uncertain occasion / disaster like rain, snow, strike, earthquake or any similar natural or public incident, if we are unable to deliver on the same day, the same order would be delivered on the next day.

18) Please make sure you provide correct address and phone numbers with details when making a request to make our delivery process efficient and reliable. We will not be responsible for any incorrect addresses and no complaints for the same will be entertained.

19) Order Delivery in Hotels / Hospitals will be delivered to Reception / Front desk of Hotel in the name of receiver.

20) Deliveries to Office / Factory Address will be delivered to Reception / Security Gate of Office in the name of receiver.

21) Time shown on website are IST (Indian Standard Time) and the prices shown on the website are in INR (Indian Rupees) . Kindly check the price before placing the orders

22) Request for change in any order details , items, time of delivery, or delivery address / location are only accepted 1 day prior (24hrs prior) to delivery date.

23) Order delivery will be attempted only once and for any reason if we are unable to deliver order , we may ask for extra charges for Redelivery of your order .

24) Under extreme and rare cases, if we are not able to make a delivery we will ensure that you get 100% refund of your money. No other claims apart from the 100% refund will be tenable.

25) We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time.

Florastem provides its services subject to the following terms, conditions, and provisions ("Terms and Conditions"). By accessing, viewing, or using this site, you indicate that you understand these Terms and Conditions and accept them as the legal equivalent of a signed, written contract, binding you to these Terms and Conditions.

Florastem reserves the right to change these Terms and Conditions at any time, effective immediately upon posting on our Site.

>> Copyright

Unless otherwise indicated, all content on this site, including text, graphics, images, and logos, is the property of Florastem or its content suppliers and is protected by International copyright laws and regulations. In addition, Florastem owns a copyright on this site as a collective work or compilation, and in the selection, coordination, enhancement, and arrangement of the site's content. Except as expressly provided herein, Florastem does not grant any express or implied right to you. Florastem actively and aggressively enforces its intellectual property rights to the fullest extent of the law. The contents of this site are Copyright (c) 2017 Florastem All rights reserved.

>> Trademarks

Florastem , and other names, graphics, logos, and icons identifying Florastem or its products or services are the proprietary marks of Kritika International. These trademarks may not be used in connection with any product or service that is not Florastem 's, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Florastem . All other trademarks not owned by Florastem that appear on this site are the property of their respective owners.

>> License

These Terms and Conditions provide you with a personal, revocable, nonexclusive, nontransferable license to use this site conditioned on your continued compliance with these Terms and Conditions. You may use this site solely for your personal, noncommercial use , and you may download a single copy of the materials from this site only for personal, noncommercial home use, as long as you agree not to remove any copyright, trademark, or other proprietary notices from the materials downloaded. Except as expressly provided herein, you may not modify, copy, distribute, broadcast, transmit, reproduce, publish, license, transfer, sell, mirror, frame, deep link, or otherwise use any information or material obtained from or through this site without the prior written permission of the material's owner. As a condition of your use of this site, you warrant to Florastem that you will not use this site for any purpose that is unlawful, unauthorized, or inconsistent with these Terms and Conditions, and you agree that this license to use the Florastem website will terminate immediately upon your violation of this warranty. Florastem reserves the right to terminate your access to this site and its content at any time, with or without notice, at our discretion.

>> Disclaimers

WHILE Florastem ENDEAVORS TO PROVIDE THE MOST ACCURATE, UP-TO-DATE MATERIALS AVAILABLE, THE INFORMATION, MATERIALS, PRODUCTS, AND SERVICES AVAILABLE ON THIS SITE MAY INCLUDE INACCURACIES, TYPOGRAPHICAL ERRORS, OR OUTDATED INFORMATION. MOREOVER, Florastem MAY MAKE MODIFICATIONS OR CHANGES TO THE SITE OR THE INFORMATION, MATERIALS, PRODUCTS, AND SERVICES DESCRIBED IN THIS SITE AT ANY TIME. Florastem IS NOT RESPONSIBLE FOR AND NEED NOT HONOR TYPOGRAPHICAL OR PRICING ERRORS ON THE SITE; Florastem RESERVES THE RIGHT TO REFUSE OR CANCEL ORDERS AT ANY TIME, INCLUDING BUT NOT LIMITED TO ORDERS THAT CONTAIN INCORRECT PRICES OR PRODUCT DESCRIPTIONS, ORDERS IN WHICH Florastem BELIEVES THE CUSTOMER HAS VIOLATED APPLICABLE LAW, AND ORDERS THAT Florastem BELIEVES ARE HARMFUL TO Florastem OR ITS AFFILIATES. Florastem ALSO RESERVES THE RIGHT TO LIMIT THE NUMBER OF ITEMS PURCHASED OR ORDERS PLACED THROUGH THIS SITE. YOU ASSUME THE SOLE RISK OF MAKING USE OR RELYING ON THE INFORMATION, MATERIALS, PRODUCTS, AND SERVICES AVAILABLE ON THIS SITE. Florastem MAKES NO REPRESENTATIONS ABOUT THE SUITABILITY, COMPLETENESS, TIMELINESS, RELIABILITY, LEGALITY IN YOUR JURISDICTION, OR ACCURACY OF THE INFORMATION, MATERIALS, PRODUCTS, AND SERVICES DESCRIBED OR CONTAINED IN THIS SITE FOR ANY PURPOSE. EXCEPT AS SET FORTH IN THE Florastem WARRANTY POLICY STATEMENT APPLICABLE TO PRODUCTS SOLD ON THE Florastem WEBSITE, ALL INFORMATION, MATERIALS, PRODUCTS, AND SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, INCLUDING ALL IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTIBILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NONINFRINGEMENT.


>> Submissions

Florastem welcomes your comments about your experiences shopping with us and your suggestions about how to improve this site. Any comments, ideas, suggestions, information, or any other content you contribute to Florastem or this site (including the name you submit with any content) will be deemed to include a royalty-free, perpetual, irrevocable, nonexclusive right and license for Florastem to adopt, publish, reproduce, disseminate, transmit, distribute, copy, use, create derivative works from, display worldwide, or act on such content--without additional approval or consideration--in any form, media, or technology now known or later developed for the full term of any rights that may exist in such content, and you waive any claim to the contrary. You represent and warrant that you own or otherwise control all of the rights to the content that you contribute to this site and that use of your content by Florastem will not infringe upon or violate the rights of any third party.


>> Indemnity

You agree to indemnify, defend, and hold harmless Florastem , its affiliates, and all of their employees, agents, officers, directors, proprietors, partners, representatives, shareholders, servants, attorneys, accountants, predecessors, successors, and assigns from and against any and all claims, proceedings, damages, injuries, liabilities, losses, costs, and expenses (including reasonable attorneys' fees and litigation expenses) relating to or arising from your use of this site or any breach by you of these Terms and Conditions.


>> Applicable Law

By visiting Florastem , you agree that the laws of India, without regard to principles of conflict of laws, will govern these Terms and Conditions and any dispute of any sort that might arise between you and Florastem or its affiliates.


>> Local Laws

 Florastem makes no representation that materials in this site are appropriate or available for use in other locations, and access to them from territories where any of the contents of this site are illegal is prohibited. Further, Florastem makes no representation that the products and services available for sale or use on this site are appropriate or available for use in other locations, and use or purchase of such products or services from territories where such purchase or use is illegal is prohibited. If you choose to access or make purchases from this site from other locations, you do so on your own volition and are responsible for compliance with any applicable local laws.


>> Entire Agreement

These Terms and Conditions, together with Florastem 's return policy, security and privacy, substitution policy, and other rules and policies posted on the site, which are hereby incorporated as if set forth fully in these Terms and Conditions, constitute the entire agreement between you and Florastem with respect to your use of and material available through the site, and they supersede all prior or contemporaneous communications and proposals between you and Florastem with respect to this site. Any rights not expressly granted in these Terms and Conditions are reserved.


>> General

In the event that any provision contained in these Terms and Conditions is held by a court of competent jurisdiction to be contrary to any law, the remaining provisions of these Terms and Conditions will remain in full force and effect. No joint venture, partnership, employment, or agency relationship exists between you and Florastem as a result of these Terms and Conditions or your use of this site. The waiver by Florastem of one breach or default under these Terms and Conditions shall not constitute the waiver of any subsequent or other breach or default.


>> Important Notice to Webmasters.

Regarding the use of trademarked names in metatags and/or hidden text, we have a no-tolerance policy. The use of trademarked names in metatag keywords is trademark infringement, and the use of trademarked terms in page text, metatags, and/or hidden text for purposes of gaining higher rankings from search engines is unfair competition. Linking to any Florastem web page is prohibited absent express written permission from Florastem . Framing the Florastem website with links, advertisements and/or other information not originating from the Florastem website is expressly prohibited.